SWF Trust has a donation refund policy to ensure fair and transparent processing of requests for refund of donations as digital payments are becoming more frequent. SWF Trust expects that all donors will exercise due care and diligence while making donations. SWF Trust also recognizes that a donation may be made erroneously or donors may change their mind. SWF Trust will examine the request for refund of donation and endeavour to make the refund. SWF Trust may also seek proper explanation and reason from the user. Also, it will require further verification of the user and need documents of proof as well as for donation. SWF Trust is not obliged to make refunds and may, in its discretion, decline any requests for refund of donations, particularly if a tax exemption Bill has been issued.

If you would like your donation to be refunded, you must request SWF Trust in by email for a refund

Your refund request must contain the details such as Date of Donation, Amount of Donation, Mode of Donation i.e. Credit Card or Online Payment and should reach SWF Trust email within 3 (Three) days from the date on which you made the donation i.e.:

The date on which you Made the donation online, electronically or through other means, OR

The date on which you Handed over the cheque / demand draft to SWF Trust or someone authorised by SWF. Trust for this purpose, OR

The date on which you Despatched the cheque / demand draft to CISSD by other means.

The refund process may take time 7 to 30 working days depending on the availability of the information from third parties such as Payment Gateway, Banks, etc. through which transaction is done.



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